• Finance And Business 03.07.2020 Comments Off on Organizational Behavior 16th Stephen Robbins PDF C949bb218

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    by Stephen P. Robbins : Organizational Behavior (16th Edition)

    ISBN : #0133507645 | Date : 2014-01-16

    Description :

    PDF-3c20e | Long considered the standard for all organizational behavior textbooks, Organizational Behavior provides the research you want, in the language your students understand. This text continues its tradition of making current, relevant research come alive for students.   The Sixteenth Edition has been thoroughly updated to reflect the most current recent research for Organizational Behavior, while ma… Organizational Behavior (16th Edition)


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  • Finance And Business 02.07.2020 Comments Off on Governing Through Technology Information Globalization PDF 030d2e9f7

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    Governing Through Technology: Information Artefacts and Social Practice (Technology, Work and Globalization) PDF




    by Jannis Kallinikos : Governing Through Technology: Information Artefacts and Social Practice (Technology, Work and Globalization)

    ISBN : #0230280889 | Date : 2010-11-24

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    PDF-5ff2d | Information produced and disseminated by an interlocking ecology of computer-based systems and artifacts currently provides the essential means for planning organizational operations and controlling organizational performances. This book describes the vital importance that digital information acquires in restructuring organizations…. Governing Through Technology: Information Artefacts and Social Practice (Technology, Work and Globalization)


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  • Finance And Business 02.07.2020 Comments Off on Designing Best Center Business Books PDF 22aaaa6c5

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    Designing the Best Call Center for Your Business (CMP Books) PDF




    by Brendan B. Read : Designing the Best Call Center for Your Business (CMP Books)

    ISBN : #1578200636 | Date : 2000-12-29

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    PDF-97f24 | Title out of print. See: Designing the Best Call Center for Your Business, 2nd Edition ;… Designing the Best Call Center for Your Business (CMP Books)


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  • Finance And Business 29.06.2020 Comments Off on Communicating Customers Approaches Communication Organization PDF 85e925767

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    Communicating With Customers: Service Approaches, Ethics, and Impact (Communication and Social Organization) PDF




    by Wendy S. Zabava Ford : Communicating With Customers: Service Approaches, Ethics, and Impact (Communication and Social Organization)

    ISBN : #1572731400 | Date : 1997-10

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    PDF-6bc9a | This volume suggests new directions for researching and improving communication practices in a variety of service contexts and provides clear guidance for organizations wishing to initiate and evaluate their efforts to improve practices with customers…. Communicating With Customers: Service Approaches, Ethics, and Impact (Communication and Social Organization)


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  • Finance And Business 29.06.2020 Comments Off on Call Center Operation Design Maintenance PDF Cbb424eb2

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    by Duane Sharp : Call Center Operation: Design, Operation, and Maintenance

    ISBN : #155558277X | Date : 2003-04-28

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    PDF-c808a | Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical issues involved in the design, implementation, organization, and management of a customer call center. Sharp provides information on advanced technology tools for workforce management, workshop examples… Call Center Operation: Design, Operation, and Maintenance


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  • Finance And Business 29.06.2020 Comments Off on Managing Knowledge Perspectives Cooperation Competition PDF 48f74199b

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    Managing Knowledge: Perspectives on Cooperation and Competition PDF




    : Managing Knowledge: Perspectives on Cooperation and Competition

    ISBN : #0761951814 | Date : 1996-12-04

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    PDF-c94ac | Using both established as well as more recent modes of inquiry, this book sheds new light on an increasingly important dimension of organizational cooperation and competition – that of knowledge and knowledge transfer. Based on research and practice, the book addresses a wide range of issues concerning the management of knowledge, from knowledge transfer between organizations to knowledge manageme… Managing Knowledge: Perspectives on Cooperation and Competition


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  • Finance And Business 27.06.2020 Comments Off on Summary Social Analysis Kawasaki Fitzpatricks Ebook PDF 84eb8b95c

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    Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book PDF




    by BusinessNews Publishing : Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book

    ISBN : # | Date : 2016-07-20

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    PDF-0a635 | The must-read summary of Guy Kawasaki and Peg Fitzpatrick’s book: “The Art of Social Media: Power Tips for Power Users”. This complete summary of the ideas from Guy Kawasaki and Peg Fitzpatrick’s book “The Art of Social Media” explains how social media has become one of the most effective ways to market a product, promote a business and communicate with customers. In fact, social media is now so i… Summary: The Art of Social Media: Review and Analysis of Kawasaki and Fitzpatrick’s Book


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  • Finance And Business 26.06.2020 Comments Off on Upgrade Adapting Circular Mobile Market PDF Fea12f9eb

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    The end of the upgrade? How O2 is adapting to a more circular mobile market PDF




    by Emily Coats : The end of the upgrade? How O2 is adapting to a more circular mobile market

    ISBN : #1909980668 | Date :

    Description :

    PDF-c5108 | … The end of the upgrade? How O2 is adapting to a more circular mobile market


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  • Finance And Business 25.06.2020 Comments Off on Straight Communication Strategies Innovative Companies PDF 905ce88bc

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    Straight Up: The Business of Winning Politics: Communication strategies for innovative companies PDF




    by Craig Casselberry : Straight Up: The Business of Winning Politics: Communication strategies for innovative companies

    ISBN : #0595495990 | Date : 2008-11-10

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    PDF-9b0e3 | The business of politics has evolved quickly over the last decade. Today, a strategic communications plan should touch all aspects of a company’s business strategy, including its public and government affairs programs. Drawing on my direct experience with companies and coalitions of all sizes-from the Fortune 50 to small, emerging companies-I hope to provide tangible tools for Corporate America to… Straight Up: The Business of Winning Politics: Communication strategies for innovative companies


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  • Finance And Business 25.06.2020 Comments Off on Changing Employee Behavior Practical Managers PDF 884cc8273

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    Changing Employee Behavior: A Practical Guide for Managers PDF




    by N. Kinley : Changing Employee Behavior: A Practical Guide for Managers

    ISBN : #1137449543 | Date : 2015-03-31

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    PDF-0b9c4 | An important part of every manager’s job is changing people’s behavior: to improve someone’s performance, get them to better manage relationships with colleagues, or to stop them doing something. Yet, despite the fact that changing people’s behavior is such an important skill for managers, too many are unsure how to actually go about it. This book reveals the simple, but powerful techniques for ch… Changing Employee Behavior: A Practical Guide for Managers


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  • Finance And Business 24.06.2020 Comments Off on Beyond Hello Jeannie Davis PDF 42d51d907

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    by Jeannie Davis : Beyond Hello

    ISBN : #0944918042 | Date : 2000-01-01

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    PDF-6e0aa | This tutorial offers help to improve every telephone interaction a company has with its valued customers. Drawn from Davis’ experiences, the book includes exercises, stories and examples of how attitude, telephone etiquette, communication styles and listening skills impact the bottom line…. Beyond Hello


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  • Finance And Business 23.06.2020 Comments Off on Undertow K R Conway PDF B9a580ef3

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    Undertow PDF




    by K R Conway : Undertow

    ISBN : #0989776395 | Date : 2017-05-01

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    PDF-39903 | Eila Walker knows luck is not a friend, so she is downright shocked to inherit a million-dollar Cape Cod home. And yeah, her new town isn’t perfect: the cheerleaders are heinous clones, the local undertow can kill ya, and her Great Grams was supposedly fried by lightning in the harbor square. Still, Eila is hopeful her luckless days are in the past . . . until history decides to repeat itself. Wh… Undertow


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  • Finance And Business 22.06.2020 Comments Off on Customer Service Concepts Success Student PDF 8b56f5692

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    Customer Service: Skills and Concepts for Success, Student Edition PDF




    by Robert W Lucas : Customer Service: Skills and Concepts for Success, Student Edition

    ISBN : #0078226333 | Date : 2000-11-01

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    PDF-3da99 | This revision of Customer Service: Skills & Concepts for Success features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business careers, including listening techniques, verbal and nonverbal communication, and use of technology. Emphasis is given to dealing with customer service problems and how to handle conflicts and stress…. Customer Service: Skills and Concepts for Success, Student Edition


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  • Finance And Business 22.06.2020 Comments Off on Total Business Plan Rewrite Revise PDF 624ac8f50

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    by Patrick D. O’Hara : The Total Business Plan: How to Write, Rewrite, and Revise

    ISBN : #0471078298 | Date : 1995-01-02

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    PDF-49f66 | “…gives you all the information, tools, techniques, and money sources you need to create and present a winning plan.” —Business Opportunities Journal “…should provide valuable assistance to any serious entrepreneur faced with writing and adapting a business plan in order to secure financing.” —International Small Business Journal Whether you’re starting up or growing your small business, … The Total Business Plan: How to Write, Rewrite, and Revise


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  • Finance And Business 22.06.2020 Comments Off on Corporate Foresight Strategic Decisions European PDF D986c88ee

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    Corporate Foresight and Strategic Decisions: Lessons from a European Bank PDF




    by S. Marinova : Corporate Foresight and Strategic Decisions: Lessons from a European Bank

    ISBN : #1137326964 | Date : 2013-11-29

    Description :

    PDF-cc578 | This study investigates the relationships between corporate foresight and management decision-making processes in organizations. It provides an extensive analysis of extant theories of corporate foresight and strategic management, brings in new insights, and presents an in-depth case study exploration of corporate foresight of a European bank…. Corporate Foresight and Strategic Decisions: Lessons from a European Bank


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    [Pub.01MHP] Corporate Foresight and Strategic Decisions: Lessons from a European Bank PDF | by S. Marinova


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